Terms and Conditions

Ask.Lucille Terms of Service
Last Updated: March 1, 2026

These Terms of Service (“Terms”) govern access to and use of Ask.Lucille and related services provided by Lucille Group, LLC, a Kansas limited liability company (“Lucille Group,” “Company,” “we,” “our,” or “us”).

By accessing or using Ask.Lucille, you agree to be bound by these Terms.

If you do not agree to these Terms, do not use the service.

1. Description of the Service

Ask.Lucille is an AI-powered image analysis tool that identifies household items from photographs and generates descriptive inventory records and estimated resale values.

The service may:

• identify objects in photographs
• generate descriptions of items
• estimate resale values based on available market data
• extract identifying details such as brand or SKU when available
• produce structured inventory reports (including formats such as PDF or CSV)

Users submit photos of belongings through a link sent to their email address. Ask.Lucille processes those images and returns an inventory report to the same email address.

2. Eligibility

You may use Ask.Lucille only if:

• you are 18 years of age or older, and
• you have the legal authority to enter into these Terms.

The service may be used by individual consumers and businesses.

3. User Accounts and Access

Ask.Lucille does not require a traditional account.

Users must provide:

• a name, and
• a valid email address

to receive a secure upload link and to receive their inventory report.

You are responsible for maintaining the confidentiality of any access links sent to your email.

4. Pricing and Payment

Pricing for Ask.Lucille is based on the number of items processed, where:

1 item = 1 photograph

Prices are displayed at the time of purchase.

Beta Program

Ask.Lucille may periodically offer a free beta trial, currently limited to 20 images per user.

Beta versions may include incomplete features and may change at any time.

Refund Policy

If you are unsatisfied with the service, you may request a refund.

Refunds will be issued minus a 3% processing fee charged by the credit card processor.

Refund requests must be submitted within 30 days of purchase.

5. Ownership of Content and Data

User Photos

Users retain ownership of all photographs uploaded to Ask.Lucille.

By uploading photos, you grant Lucille Group a limited license to process and analyze the images for the purpose of providing the service.

AI Models and Derived Data

Lucille Group owns all rights to:

• AI models
• algorithms
• software systems
• derived datasets
• machine learning improvements generated through operation of the service

Inventory Reports

Users receive a non-exclusive license to use generated inventory reports for personal and non-commercial purposes.

Inventory reports may not be resold, redistributed, or commercially exploited without written permission from Lucille Group.

6. Permission to Improve the AI System

By using Ask.Lucille, you grant Lucille Group permission to use uploaded images and associated metadata to:

• improve AI models
• train machine learning systems
• develop anonymized datasets
• improve product performance

Lucille Group will make reasonable efforts to remove or anonymize personal identifiers when using data for training purposes.

7. Acceptable Use

You agree not to use Ask.Lucille to:

• upload illegal content
• upload images you do not have the right to use
• submit photos containing unlawful or harmful material
• reverse engineer the software or AI models
• scrape, copy, or replicate the system
• attempt to bypass service limitations
• upload images intended to deceive or manipulate the system

Lucille Group reserves the right to suspend or terminate access for violations.

8. AI Limitations and Valuation Disclaimer

Ask.Lucille uses artificial intelligence and automated systems to analyze images.

Because AI technology has inherent limitations:

• item identification may be inaccurate
• descriptions may be incomplete or incorrect
• resale values are estimates only

Ask.Lucille does not provide appraisals.

Values generated by the system should not be relied upon for:

• insurance claims
• tax filings
• legal proceedings
• estate valuation
• financial reporting

Independent verification is recommended before using results for important decisions.

9. Sensitive Use Case Disclaimer

Ask.Lucille may be used to assist with documentation related to:

• insurance claims
• divorce asset separation
• estate planning
• probate processes

However, Ask.Lucille does not provide legal, financial, tax, or insurance advice.

Users should consult appropriate professionals before relying on system outputs.

10. Dataset Protection and AI Model Safeguards

To protect the integrity of our AI system:

Users may not:

• attempt to extract or reconstruct training datasets
• use Ask.Lucille to build competing AI models
• systematically download outputs to train other systems

All AI models, datasets, and related intellectual property remain the exclusive property of Lucille Group.

11. Beta Software Disclaimer

Beta versions of Ask.Lucille are provided “as is.”

Beta features may:

• contain errors
• change without notice
• produce incomplete or inaccurate results

Lucille Group does not guarantee availability or performance during beta testing.

12. Intellectual Property

All rights, title, and interest in Ask.Lucille are owned by Lucille Group, LLC, including:

• software
• AI models
• user interfaces
• trademarks
• documentation

Users receive only a limited license to use the service.

No rights are transferred beyond those explicitly granted in these Terms.

13. Enterprise Licensing

Businesses seeking to integrate Ask.Lucille into commercial workflows may require a separate enterprise licensing agreement.

Enterprise agreements may include different pricing, data rights, and service levels.

14. Termination

Lucille Group may suspend or terminate access to Ask.Lucille if a user:

• violates these Terms
• misuses the system
• attempts to compromise the platform

Termination may occur without prior notice.

15. Limitation of Liability

To the fullest extent permitted by law:

Lucille Group will not be liable for any indirect, incidental, or consequential damages arising from use of Ask.Lucille.

Total liability will not exceed the amount paid by the user in the preceding 12 months.

16. Arbitration and Dispute Resolution

Any dispute arising from these Terms will be resolved through binding arbitration in the State of Kansas.

Arbitration will be conducted in accordance with applicable arbitration rules.

Users waive the right to participate in class action lawsuits against Lucille Group.

17. Governing Law

These Terms are governed by the laws of the State of Kansas, without regard to conflict-of-law principles.

18. Changes to Terms

Lucille Group may update these Terms periodically.

Updated versions will be posted on lucillegrp.ai with a revised effective date.

Continued use of Ask.Lucille constitutes acceptance of updated Terms.

19. Contact Information

For legal notices or questions regarding these Terms:

Email: [email protected]

Mailing Address:

Lucille Group, LLC
121 S. Whittier
Suite 340
Wichita, KS 67207
United States

Ask.Lucille Privacy Policy

Last Updated: March 1, 2026

Lucille Group respects your privacy.

This Privacy Policy describes how we collect and use information through Ask.Lucille.

Information We Collect

We may collect:

• name
• email address
• uploaded photographs
• generated inventory data
• usage analytics

How We Use Information

We use collected information to:

• operate the Ask.Lucille service
• generate inventory reports
• improve AI performance
• develop new features
• maintain system security

Data Retention

Uploaded images and generated data may be stored for operational purposes and system improvement.

Lucille Group may retain anonymized data indefinitely for machine learning development.

Data Sharing

Lucille Group does not sell personal data.

We may share data with:

• payment processors
• cloud infrastructure providers
• service providers assisting with system operation

Security

We implement reasonable technical and organizational safeguards to protect user data.

However, no internet transmission is completely secure.

Your Rights

Users may request:

• deletion of uploaded images
• access to stored information
• correction of inaccurate data

Requests can be submitted to [email protected].

Changes to this Policy

Lucille Group may update this Privacy Policy periodically.

Updated policies will be posted on lucillegrp.ai.